Overview
Service Team Leader – Dublin, Permanent
Salary: €30,500 per annum, Paid Monthly. Reporting to Team Manager. Rentokil Initial is a global blue‑chip organisation operating in nearly 80 countries. In Ireland we run Pest Control, Washroom Hygiene, Vending and Floor mat solutions.
Responsibilities
* Support and coordinate driver resources while managing drivers based at the Service Centre to meet company standards.
* Lead effective service support team debriefing procedures to ensure full communication of information to and from customers and colleagues.
* Deliver clarity on business expectations of customer service for drivers, ensuring standards are achieved.
* Assist the service management team and coordinate customer service requests and other related information to meet expectations.
* Work as part of the overall service support team to ensure all work is completed to required deadlines.
* Maintain performance to ensure driver and vehicle resource utilisation is effective and efficient.
* Identify sub‑standard customer service calls and report deficiencies to line manager.
* Contribute to route solutions for new customer service requirements.
* Adhere to company Health, Safety and Environmental policies and obligations.
Requirements
* Full Clean Irish/EU Driving Licence.
* Demonstrated leadership skills in any work environment.
* Experience managing a fleet of commercial vehicles and knowledge of transport legislation is advantageous; training is provided.
Benefits
* A competitive salary package.
* Company vehicle & fuel card.
* Long Service Awards.
* Uniforms and equipment.
* Progression opportunities.
* 4 weeks annual leave, increasing to 5 weeks.
* Variable pay opportunity through new business introduction.
* On‑call allowance.
* Company pension access.
* Refer a Friend bonus.
* TrustPilot reward.
* Employee Assistance Programme.
* Cycle to Work Scheme.
* Life Assurance.
Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment. To find out how we process your data, view our privacy policy here.
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