Applications are invited for the position of Receptionist working at the main reception with our client in Dublin 7
We are seeking candidates with prior experience in a reception or front-of-house role, as this is a key aspect of the position.
The main responsibilities are Switchboard and Reception duties including handling incoming calls, greeting visitors, taking room bookings external and internal, and looking after the B&B accommodation bookings.. The successful candidate may be required to cover other reception areas within the Client site as required. The hours are with an hour for lunch. The start date is immediately, and full training will be provided.
Main Duties & Key Responsibilities
* The successful candidate will carry out the following duties in line with our clients standards and strategic objectives and as directed by the Facilities Manager.
* Operating the main switchboard answer, screen and forward all incoming phone calls.
* Greet and assist visitors
* B & B accommodation Bookings/Credit Card Payments/Invoices including on occasion arranging alternative accommodation if the Society's accommodation is booked out.
* Booking Couriers and taxis as required.
* Maintaining an up to date record system for:
* Registered post, Cash receipts, Petty Cash, Filing etc.
* Any other such records as it may be deemed appropriate by the Facilities Manager.
* Timely compilation of a Digital Daily Function Board for display in Reception.
* Function bookings — you may be required to deal with enquiries regarding function bookings including the outdoor bookings of Tennis Courts and Football pitches.
* Raising tickets on a CMMS system for service from Facilities Team Members contractors, e.g. plumber, electrician, porterage, telephones, pager system etc.
* Report any activations of Life Safe Systems Alerts to the Facilities Coordinator and Manager in a timely manner.
* Operation and management of the Main Reception email address.
* Such other duties as may be assigned by the Facilities Coordinator or by the Facilities Manager and Facilities Services Team.
* Management of the reception area including arranging deliveries and collections to and from the Post room to maintain tidiness at all times.
* Receptionist cover for annual leave.
Essential Skills and Experience
* Proven experience in a reception or front-of-house role.
Personal Attributes
* Friendly and approachable personality with a strong customer service orientation.
* Professional demeanour and a positive attitude.
* Reliable, punctual, and detail-oriented.
* Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
* Working knowledge of Computerised Room Management (CRM) systems.
* Strong telephone etiquette and excellent verbal and written communication skills.
* Demonstrated ability to handle queries empathetically, both in person and over the phone.
* Ability to work effectively both independently and as part of a team.
* Strong organisational skills with the ability to multitask and prioritise workload efficiently.
* A proactive approach and the ability to use initiative in a fast-paced environment.