Company DescriptionGeo Wings Engineering Pvt Ltd is a leading consultant providing engineering design, geotechnical engineering, geophysical, and surveying services to public and private sector clients. Our skilled professionals excel in delivering high-quality solutions across various civil engineering fields. We strive to complete projects to the highest standards within agreed timeframes and aim to contribute positively to national development. Key services include geotechnical and geophysical surveys, topographical and hydrological surveys, and engineering design for hydro projects, highways, and tunnels.Role DescriptionThis is a full-time on-site role located in Dublin for a Customer Service Specialist. The Customer Service Specialist will handle customer inquiries, provide support via phone and email, ensure customer satisfaction, and maintain comprehensive customer records. Day-to-day tasks include resolving issues, processing orders, and coordinating with other departments to address customer needs and improve the customer experience.QualificationsCustomer Support and Customer Service skillsExperience in Customer Satisfaction and Customer ExperienceStrong Phone EtiquetteExcellent communication and interpersonal skillsProblem-solving abilitiesFamiliarity with customer service software is a plusHigh school diploma or equivalent; a bachelor's degree is preferredPrior experience in customer service roles is beneficial