Job Description & Summary
We are seeking a diligent and organized Administrator to join our Middle Office Operations team within Internal Firm Services. This role provides essential administrative support to internal stakeholders, assisting in the accurate processing and management of operational tasks. The successful candidate will support daily office functions, maintain records, respond to queries, and assist with routine operational activities in a busy office environment.
This role offers the opportunity to build foundational administrative and operational skills and gain exposure to internal processes within a supportive team setting.
Responsibilities
Perform routine validation checks to ensure data accuracy and completeness
Maintain and update records and databases in line with standard procedures
Identify and escalate errors or missing information for resolution
Collaborate with team members and internal stakeholders to address queries
Support ongoing administrative activities and documentation management
Assist with period-end or cycle-based tasks as needed
Follow established workflows, controls, and procedures
Provide clear and timely communication on task status and queries
Support process improvement initiatives by identifying routine issues and suggesting ideas
Maintain clear and accurate documentation for actions taken
Adhere to a structured task and escalation process
Experience and Skills
Some administrative or operations experience (e.g., internships, previous roles, or shared services experience) is beneficial but not mandatory
Ability to follow structured processes and attention to detail
Comfortable handling data, reports, and spreadsheets
Basic understanding of operational workflows and procedures
Good communication and customer service skills
Ability to prioritize tasks and work within deadlines
Takes ownership of assigned responsibilities
Education
Any level of education is acceptable
Relevant work experience or internships considered valuable
Required Skills
Communication
Attention to Detail
Time Management
Organisation Skills
Customer Service
Documentation Management
Data Accuracy
Process Adherence
Accountability
Teamwork
Optional Skills
Exposure to SAP, Salesforce, or other enterprise systems is an advantage but not required
Problem Solving
Adaptability
Intellectual Curiosity
Benefits
We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life.
Equal Employment Opportunity Statement
We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation to individuals with disabilities.
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