We are looking for a passionate, hard‑working, and talented Incident Specialist for a 6‑month contract. You will help remove risk for the customer, resolve globally impacting barriers, and drive innovation within a fast‑paced, startup‑style team. This role will contribute to building a support and process model that will impact our client at a global level, while working closely with a world‑class service team.
Responsibilities
Lead high‑severity response calls and ensure fast and accurate triage for a global remote support organization.
Direct engineers for resolution, lead root‑cause investigations, and implement changes to avert future risk.
Act as liaison and escalation point to Field Operations and Field IT.
Drive process improvements for Global Operation teams and manage high‑severity triage, escalations and issue management.
Qualifications
2+ years in Global Incident Management.
2+ years of Problem Management experience.
3+ years’ experience in a network‑focused hands‑on technical role (IP routing protocols/technologies, large‑scale data center/WAN network environments).
Experience supporting Field IT and Operations Partners in resolving high‑severity problems, defining root causes, and driving risk removal tasks.
Strong communication skills across all management levels; ability to work in a fast‑moving environment via effective prioritization and time management.
Experience with project management and ticketing tools.
Technical background in networking, Linux or Microsoft administration, or Cisco network configuration and management.
Some experience in selling scripting skills (Python, Perl, or Shell) or a desire to learn them.
Detailed‑oriented, excellent analytical skills, and a strong team player.
Preferred Qualifications
5+ years in Global Incident Management.
5+ years of Problem Management experience.
5+ years’ experience in large‑scale network environments with deep knowledge of TCP/IP, routing protocols (OSPF/IS‑IS, BGP, MPLS), load balancing, firewalls, ACLs, DNS, DHCP, IPAM, LDAP, NFS, etc.
Hands‑on experience with vendor platforms such as Cisco or Juniper.
High degree of ownership over IT infrastructure and root‑cause analysis.
Proven ability to manage complex tasks and demonstrate problem‑solving ability.
Salary
68,000 €/year
Seniority Level
Associate
Employment Type
Contract
Industry
Appliances, Electrical, and Electronics Manufacturing
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