Summary of Responsibilities:
PharmacyStore is an Irish-owned community pharmacy group with 5 stores, over 50 employees, and strong ambitions to continue growing. We are situated in the local communities we serve and understand the importance of what we deliver to our customers and their families. The Pharmacy Counter Assistant at PharmacyStore is a key team member providing excellent customer care and support. The roles and responsibilities include, but are not limited to, the following:
Customer Service:
- Handle customer queries regarding over-the-counter medicines, front shop items, and prescriptions politely and courteously.
- Assist the Duty Manager(s) in delivering a confidential, friendly, efficient, and professional healthcare service to the community.
- Support over-the-counter sales and other front counter duties.
- Assist customers with non-medical products such as cosmetics and health products.
- Accurately process monetary transactions.
- Recognize the importance of good customer service for business success.
Operational Efficiency:
- Follow operational procedures within the pharmacy.
- Maintain store standards and cleanliness as directed.
- Manage stock orders, receive deliveries, check invoices, report discrepancies, and sign invoices.
- Check and update pricing daily.
- Complete daily sheets and sign off upon completion.
Organization & Training:
- Build strong relationships with team members to ensure seamless service delivery.
- Participate in training and development programs.
- Support personal development by building required capabilities.
- Communicate effectively with key stakeholders at all levels.
- Take ownership of specific initiatives.
- Be a team player, providing support as needed.
- Support other PharmacyStore locations as required.
Business Acumen:
- Understand and promote link selling to increase OTC sales.
- Understand how the role fits within the pharmacy business and contributes to the group’s growth.
- Support the store’s strategic goals.
- Be aware of the financial impact of decisions and strive for operational efficiency.
Benefits:
- Staff discounts
- Pension scheme
- Bike-to-work scheme
- Training and development programs #J-18808-Ljbffr