Job SummaryWe are seeking a motivated and customer-focused IT Support Engineer – Level 1 to provide first-line technical support to end users. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues, ensuring timely resolution, and delivering excellent IT support services.Key ResponsibilitiesProvide first-level technical support for desktops, laptops, printers, mobile devices, and peripherals.Troubleshoot Windows/Mac OS, Microsoft 365, and common business applications.Handle incidents and service requests via ticketing system, email, and phone.Perform IMACD (Install, Move, Add, Change, Dispose) activities.Assist with user account management (Active Directory, Azure AD).Troubleshoot basic LAN/WAN, Wi-Fi, and VPN connectivity issues.Support hardware setup, imaging, and deployment.Escalate unresolved issues to Level 2/3 teams.Document solutions and maintain knowledge base articles.Follow ITIL processes and company security policies.Required Skills & QualificationsDiploma/Bachelor's in IT, Computer Science, or related field (or equivalent experience).0–2 years of experience in IT support or helpdesk role.Basic knowledge of Windows OS, Microsoft 365, and Active Directory.Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).Experience with ticketing tools (ServiceNow, Jira, Freshservice, or similar).Strong communication and customer service skills.Ability to work independently and as part of a team.Nice to HaveBasic knowledge of Azure or cloud platforms.ITIL Foundation certification.Experience supporting remote users.Job Type: Full-timeApplication question(s):It is a backfill role, are you available for the backfill support only?Can you join us immediately?Language:English (required)Work authorisation:Ireland (required)Location:Limerick, CO. Limerick (required)Work Location: In person