Overview
Hello from the Recruiting Team at Customer.io! We're expanding our sales team and seeking motivated and successful Account Executives at the Mid-Market level to join us. We are looking to expand our team across the Americas (Canada and the USA). This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.
As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.
Hiring Timeline
We’re moving fast to grow our team, with our hiring process running through September and onboarding set for October 2025. If you’re looking to hit the ground running this fall, we’d love to hear from you!
Responsibilities
* Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
* Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
* Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io’s solutions to meet these needs effectively.
* Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
* Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
Qualifications
* Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
* Location: Positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered.
* B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
* Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close
* Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects
* Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
* Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
* Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
* Responsibilities: Engage in high-volume prospecting, cold and warm outreach; manage the full sales cycle for deals typically under $50,000 ACV; drive growth within mid-sized clients, nurturing relationships and uncovering business needs
Compensation and Benefits
Our compensation package includes $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.
We offer an inclusive benefits package that supports well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family; 16 weeks paid parental leave; unlimited PTO; stipends for remote work and wellness; a professional development budget; and more.
Company and Diversity
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. We encourage candidates to apply through our careers page for more information about why you should come work with us. We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion.
How to Apply
Interested in building your career at Customer.io? We recommend following the application steps outlined on our careers page. Check out our careers page for more information.
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to voluntary self-identification questions. Completion is voluntary and will not affect hiring decisions. See the Equal Employment Opportunity policy for details.
Equal Employment Opportunity: Customer.io does not discriminate on the basis of protected status. If you have questions about the process, contactjobs@customer.io.
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