Job Title: Operations Supervisor
We are seeking a highly motivated and dynamic Operations Supervisor to oversee the day-to-day running of our operations in the Lisburn area.
Key Responsibilities:
* Efficiently manage the daily operations to deliver high-quality, safe, and effective home care services.
* Allocate resources and monitor performance to meet service needs.
* Manage all aspects of the staff team, providing strong leadership and support to ensure staff are clear about their duties and responsibilities.
Duties and Expectations:
1. Ensure the safe delivery of the service in line with legislative requirements and company policies.
2. Undertake training and development to stay up-to-date with the law, best practices, and changes in company policies.
3. Act as a lead for infection prevention and control, implementing quality management and improvement systems.
4. Effectively manage complaints and incidents, carrying out investigations to identify areas for improvement.
5. Be prepared to work flexibly to ensure the safe delivery of the service.
Requirements:
* Working towards or already hold QCF Level 4 qualification.
* Hold a full UK driving license.
* A minimum of 3 years experience in a managerial role within the health and social care sector.
* The ability to lead, motivate, and develop a team.
* Exceptional verbal and written communication skills.
* Strong analytical and problem-solving skills.