We are seeking highly skilled professionals to join our team as Content Reviewers. This is a fantastic opportunity for individuals who are passionate about ensuring the highest quality content on social media platforms.
Job Summary:
This role involves investigating and resolving reported issues, enforcing clients' Terms of Use, and gathering relevant data to develop ways to improve the user experience. The ideal candidate will have strong personal resilience, excellent interpersonal skills, and the ability to operate in a fast-paced environment.
Key Responsibilities:
* Investigate and resolve reported issues, such as requests for account support or potentially abusive content
* Enforce clients' Terms of Use by carefully monitoring reports of abuse on the site
* Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience
* Recognize trends and patterns and escalate issues outside the company policy to the global team
* Identify inefficiencies in workflows and suggest solutions
Required Skills and Qualifications:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment
* Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
* High adaptability and positive approach to challenges
* Ability to make decisions, prioritize, solve problems and work as part of a team
* Effective Time management & Prioritisation skills
* Ability to consistently hit KPIs on time
Language Skills:
* Fluent in MARKET language on the near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in the region
* Advanced level of English (C1)
Benefits:
* Competitive salary
* Free meal (lunch or dinner) on site
* Private healthcare
* Pension contribution
* 25 days of annual leave
* Extensive Training and access to CPL's Wellness Programme
* Tax Saver and Bike-to-Work Scheme
Working Hours:
The ideal candidate will be available to work Monday to Friday, occasionally weekends and bank holidays. There are no rotations between day shift (9:00am to 5:30pm) and evening shift (6pm – 2am).
Eligibility Criteria:
* Candidates must be fully confident in dealing with sensitive content
* Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable)