Operations Assistant Position
Watermark Coffee is an established B2B coffee and coffee equipment company located in Citywest, Dublin 24.
Job Summary: The Operations Assistant plays a crucial role in ensuring customer satisfaction and operational efficiency by providing exceptional service and support to customers and the field service team.
This position involves handling inquiries, resolving issues, and delivering a positive customer experience.
The Operations Assistant must possess excellent communication skills, problem-solving abilities, and a customer-centric approach.
Key Responsibilities:
Customer Interaction:
Respond promptly to customer inquiries via phone and email,
Processing incoming customer coffee orders as well as calling customers when orders are due.
Recording and inputting repair / service requests for allocation to the field service team
Provide accurate and helpful information to address customer concerns and questions.
Ensure a high level of customer satisfaction through effective communication and issue resolution.
Service Team Interaction
Allocate service and repair jobs to the field service team,
Schedule and plot service team routes and communicate expected times to customers.
Manage parts for the service team.
Issue Resolution:
Investigate and resolve customer issues, concerns, or complaints in a timely and efficient manner.
Collaborate with other departments to address problems and escalate issues when necessary.
Product Knowledge:
Develop and maintain a comprehensive understanding of the company's products and services.
Communication:
Communicate effectively with customers and internal teams.
Provide clear and concise information in a professional and friendly manner.
Team Collaboration:
Collaborate with colleagues to share insights, best practices, and contribute to a positive team environment.
Work closely with other departments to address customer needs and improve overall customer satisfaction.
Adaptability:
Adapt to changes in processes, policies, and procedures to meet evolving customer needs.
Demonstrate flexibility in handling various tasks and responsibilities.
Qualifications:
Proven experience in a dealing with people.
Excellent verbal and written communication skills.
Strong problem-solving abilities.
Ability to handle stressful situations and maintain composure.
Proficiency in using customer service software and tools.
Package
Benefits:-
On site parking
Permanent / Full Time Position
Ongoing Training
Competitive Salary
Career Development
**We are unable to consider candidates who do not have full authorisation to work in Ireland.
Applications submitted without the necessary visa in place will not be considered
Job Types: Full-time, Permanent
Pay: €36,****** per year
Benefits:
On-site parking
Experience:
Administration: 1 year (preferred)
Licence/Certification:
Full driving licence (preferred)
Work Location: In person