Fruition Group - Senior IT Recruitment Consultant (Perm & Contract)
My Dublin City Centre based client is recruiting for a IT Support Engineer to support the ICT department by providing first-line technical assistance and helping coordinate IT changes.
The role involves working closely with ICT colleagues, internal users, and external support providers.
Key tasks include resolving service desk queries, managing incidents, coordinating change requests, and ensuring clear communication throughout.
Key Responsibilities
Service Desk Support
Provide first-line support via phone, email, and ticketing system.
Troubleshoot hardware, software, network, and application issues.
Escalate issues when needed and maintain accurate ticket records.
Deliver clear, friendly communication and ensure a positive user experience.
Change Coordination
Manage the full change request process from start to finish.
Assist with CAB meetings and maintain required documentation.
Work with IT teams and vendors to assess risks and impacts.
Track change success rates and identify areas for improvement.
Service Delivery
Keep users updated on progress of tickets and changes.
Work with ICT colleagues and external providers to resolve issues quickly.
Follow best-practice processes for ICT support.
Take part in scheduled service desk cover as required.
Technical Support
Provide proactive support for ICT infrastructure, systems, and applications.
Support desktops, laptops, mobile devices, networks, email, security systems, and enterprise applications.
Assist with ICT projects and help maintain data quality across systems.
Performance & Development
Meet agreed service levels and contribute to team objectives.
Complete routine tasks and keep documentation accurate.
Participate in development programmes and maintain up-to-date technical knowledge.
Demonstrate a positive, team-focused attitude.
Skills & Experience
2+ years' experience in a service desk or IT support role.
Strong customer service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Knowledge of ITIL and change management practices.
Strong understanding of Microsoft operating systems and common applications.
Experience supporting hardware, software, and mobile devices.
Good troubleshooting skills and ability to communicate clearly with technical and non-technical users.
Experience working with internal users and external support providers.
Third-level qualification in an ICT-related discipline.
Knowledge of Microsoft Server technologies.
Basic scripting or development skills (e.g., HTML, ASP).
Strong organisational skills and an analytical mindset.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Information Services
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