We are seeking a highly motivated and customer-centric Technical Account Manager to join our rapidly expanding Global TAM team.
About the Role
As a Technical Account Manager, you will be at the forefront of our efforts to support and scale our growing customer base. You will partner closely with customers to understand their needs, demonstrate how our comprehensive product suite can solve their challenges, and drive adoption of key features.
* Ensure the success and satisfaction of our customers, taking full ownership of your portfolio and driving customer retention.
* Serve as a Subject Matter Expert (SME) for our customers, providing best practice advice and guidance on our products and services.
* Act as the voice of the customer, gathering feedback and advocating for their needs with internal teams.
You will help guide customers to become true champions of our solutions by developing tailored account strategies, identifying opportunities for product adoption, and providing a seamless customer experience.
What We're Looking For
We require:
* 3+ years of experience in a customer-facing role at a SaaS company, ideally in technical account management or a similar function.
* Experience with payroll is highly preferred; knowledge of HRIS or other HR/HCM SaaS platforms is a plus.
* Proven ability to manage a scaled book of business and build strong, lasting customer relationships.
We offer:
* A dynamic and fast-paced work environment where you can grow and develop your skills.
* A competitive salary and benefits package.
* The opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer outcomes.