**Key Responsibilities** **(Including, but not limited to):**Technical & Product Expertise • Build subject matter expertise in assigned Scion modules and how they integrate into credit union operations. • Maintain a strong understanding of credit union business processes to provide best practice advice. • Continuously develop product knowledge through self-learning, collaboration with Product/Engineering, and customer feedback. Client Engagement, Training & Communication • Engage confidently with credit union stakeholders as a trusted advisor, offering guidance on module adoption and operational improvement. • Deliver high-quality training and knowledge transfer sessions to customers. • Provide structured feedback from projects to internal teams to support product and process improvement. Other Responsibilities • Travel to Credit Unions as required (up to 30%). Skills & Experience Essential Skills & Experience roven experience in a software implementation role within FinTech OR significant experience using core banking software within a Credit Union environment.Strong analytical skills with the ability to interpret structured data Excellent communication skills—clear, professional, and able to explain technical detail to non-technical users Demonstrated ability to learn quickly and take ownership of niche subject areas Experience managing customer expectations and delivering to deadlines Familiarity with project management or implementation methodologies Familiarity with regulatory constraints within a Credit Union environment * Competitive base salary* Bonus Scheme* Annual leave (36 days incl your birthday off)* Training & Development (Internal & External)* Market leading workplace pension in both UK & ROI* Private Healthcare Scheme - AXA, UK, Laya ROI* Enhanced maternity leave* Hybrid working* Flexible start / finish times* Family related benefits
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