Junior Systems AdministratorResponsibilities Provide first and second line IT support to users, both onsite and remotely.
Assist in the administration and day-to-day support of Windows Server, Windows *****, and Microsoft 365 services.
Support user lifecycle processes (joiners, movers, leavers) and assist with identity and access management tasks across Active Directory and Microsoft 365.
Apply security patching to servers and endpoints in line with established procedures.
Assist with backup and recovery activities and basic restore operations.
Assist with endpoint and device management using Microsoft Intune, including device enrolment and basic policy assignment.
Use an ITSM/ticketing system to manage incidents, requests, and changes.
Respond to system alerts and monitoring notifications, escalating issues in line with operational procedures.
Maintain technical documentation and how-to guides.
Work closely with senior engineers to support infrastructure operations and service delivery.
Requirements 1-3 years of experience in IT support or junior system administration roles.
Good working knowledge of Windows Server and Windows ***** environments.
Hands-on experience with Active Directory and Group Policy fundamentals.
Experience supporting Microsoft 365 services, including Exchange Online and basic Intune administration.
Basic understanding of networking concepts such as IP addressing, DHCP, and DNS.
Exposure to virtualisation platforms such as Hyper-V or VMware.
Familiarity with patching processes for servers and endpoints.
Experience using a ticketing or ITSM system (for example ServiceNow or similar).
Strong troubleshooting skills and willingness to learn.
Good written and verbal communication skills.
Nice to Have Exposure to Citrix environments.
Familiarity with Microsoft System Center tools (SCCM, SCOM, SCVMM).
Basic scripting experience (PowerShell).
Relevant certifications (Microsoft Fundamentals, CompTIA, etc.).
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
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Skills: Active Directory ITSM Windows Server