Job Title: Hospitality Operations Manager
Our organization is seeking a highly organized and experienced hospitality operations manager to oversee the day-to-day activities in our reservations office.
About the Role:
* Manage the hotel's revenue system and assist in maximizing room revenue, occupancy percentage, and yield management.
* Work closely with the department head and team leader to ensure the efficient running of the department.
* Ensure guests' requests are honored.
Key Responsibilities:
* Leadership and Team Management: Lead and manage a high-performing team, promoting a positive work environment and encouraging open communication.
* Operational Efficiency: Analyze and improve operational processes, ensuring seamless execution of tasks and achieving business objectives.
* Guest Experience: Foster an exceptional guest experience, responding promptly to their needs and exceeding expectations.
Requirements:
* 1 year of experience in a similar role.
* Excellent leadership skills with the ability to motivate and develop team members.
* A warm, friendly, and approachable personality when interacting with both staff and guests.
* Excellent written and spoken English.
* The ability to work independently as well as part of a team.
Benefits:
Our organization offers a range of benefits, including free employee meals, discounts on rooms and food, and access to our professional development programs.
We promote from within and provide opportunities for career growth and development. If you are ready to take your career to the next level in a supportive environment, apply now!