Customer Service Representative
We are seeking a Customer Service Representative to join our team. The successful candidate will have excellent communication skills and be able to handle customer inquiries efficiently.
Key Responsibilities:
* Respond to customer queries via phone, email, and live chat
* Handle customer complaints and troubleshoot issues including pricing, billing inquiries, and order status updates
* Assist customers with placing orders, returns, refunds, or exchanges as per company policies
* Collaborate with internal departments to resolve customer concerns effectively and efficiently
* Maintain knowledge of the company's facilities, websites, products, promotions, policies, and procedures
* Represent the company in a professional, courteous, and efficient manner
* Complete documentation to in-house standards and comply with all in-house procedures
Requirements:
* Minimum 2 years' experience working in a Call Centre or Customer Service department
* Fluency in spoken and written French and English
* Excellent telephone and customer service skills
* Ability to work independently and as part of a team in a fast-paced environment