Telesales & Customer Service Representative
Location - Dublin
Work model - Hybrid
Contract type - Permanent, full-time
Working hours - Monday to Saturday, rotating shift (between 8:00am - 8:00pm)
At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. We work across sectors including Financial Services, Technology, and Utilities, partnering with some of the world's largest and most innovative companies.
The Telesales Agent will provide customer support and administrative services to our client's customers and prospects. Responsibilities include telesales, customer service, administrative tasks, and complaint handling, all aimed at delivering excellent service in line with departmental goals.
Responsibilities:
- Handle high volume inbound & outbound calls, emails, and web chats efficiently.
- Resolve customer issues and complaints empathetically and confidently.
- Maintain performance standards by following established processes.
- Analyze complex information and unusual situations effectively.
- Work within a team to meet and exceed performance targets and SLAs.
- Demonstrate initiative and professionalism in all dealings.
- Complete work according to standards and collaborate with other departments as needed.
Personal Skills:
- Excellent customer service skills, including active listening, polite engagement, and objection handling.
- Efficient administration and compliance with regulatory requirements.
- Focus on customer satisfaction and positive team collaboration.
- Effective time management and a positive attitude when facing challenges.
Desirable Skills:
- Previous customer service experience, preferably in a call centre environment.
- Experience with data entry accuracy and meeting strict deadlines.
- Certification in computer basics (ECDL or equivalent).
Benefits:
- Hybrid working model
- Extensive training and development
- Internal career progression opportunities
- Employee assistance programme (EAP)
- Hive medical cash plan
- PRSA Scheme
- Employee engagement initiatives
- Bike to work scheme
- Free on-site parking
What we seek:
We value team members who can deliver tailored BPO solutions, helping our clients achieve high performance and strategic goals. Join Covalen to grow your skills, share your ideas, and celebrate achievements in a dynamic environment.
Equal Opportunity:
Covalen is committed to diversity and inclusion, fostering an environment where all backgrounds and experiences are valued. We encourage applications from all qualified individuals.
For more information, contact rosanna.loughnane@covalensolutions.com. Apply now or reach out to learn more about joining our team.
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