Job Summary
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The Operations Support Coordinator role ensures seamless kit bookings, order processing, and inventory transactions. This critical back-office function maintains compliance, traceability, and service reliability by supporting the operations team across logistics, kits, and stock teams.
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Key Responsibilities:
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* Process daily order bookings, kit requests, and delivery instructions in ERP/WMS system
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* Maintain ERP inventory accuracy (batch/serial traceability, stock location, expiry updates)
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* Coordinate surgical loan kit dispatches and returns, including reprocessing and decontamination records if needed
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* Support stock initiatives
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* Liaise with sales and customer service teams to ensure accurate and timely information exchange
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* Help with stock at risk of expiry or obsolescence
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Required Skills & Competencies:
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* Strong attention to detail; a must in medical industry
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* Proficient in ERP/WMS platforms (SAP, Oracle NetSuite, or similar)
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* Excellent documentation control and data entry accuracy
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* Effective communication with warehouse, customer service, and clinical teams
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* Ability to prioritise tasks under pressure and manage deadlines
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* Ability to communicate effectively with internal and external customers
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Benefits:
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* Opportunity to work with top pharmaco-medical manufacturers
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* Chance to partner with innovative companies
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* Specialised, tech-enabled solutions through three divisions: Medtech, Supply Chain & Retail, and Pharma
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Our Culture:
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We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.
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We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability.
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We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.