The Role:
* Researches and develops technical materials in a variety of formats - e.g. user tips, blog posts, whitepaper, webinar presentation, and other
* Collaborates with Subject-Matter-Experts to establish technically accurate inputs and applies creative story-telling skills to convey key messages, with attention to SEO.
* Plans content for each stage of the marketing funnel and customer journey, and for appropriate target personas.
* Maintains organised records of all materials, drafts, and previous versions
* Reviews and curates existing content assets, makes recommendations to inform content strategy, and maintains evergreen content
* Follows and maintains established style of content guidelines across platforms and media
* Works efficiently and accurately in content management systems, adhering to best practices and standards for terminology and content management
* Collect and assess analytics insights to inform strategic decisions
* Identify opportunities to improve content development processes
* Ensures deliverables are published on schedule
Requirements:
The Candidate:
* Relevant Bachelor's degree with 2+ years relevant technical writing experience, preferably software or telecommunications industry
* Working knowledge of content creation tools - word processing, presentation, image management, etc., and familiarity with content management systems and marketing automation tools.
* Demonstrates ability to quickly learn and apply new tools, processes, and standards
* Ability to explain technical concepts to audiences that have varying degrees of technical ability
* Strong time management skills and an ability to take accountability for completing projects
* Ability to absorb and retain information quickly, specifically complex technical information
* Ability to analyse target audience and to present ideas in user-friendly language
* Interest in telecommunications, VoIP, WebRTC, and voice-bots is an advantage
The Person:
* Creative
* Can-do attitude
* Shows Initiative
* A Team Player
* Organised
* Meticulous
* A self learner
Other information:
What we offer:
* Paid Maternity, Adoptive & Paternity Leave
* Health Insurance
* Flexible Working
* Competitive Salary
* Pension
* A place to grow
* Continuous learning & development
* Sports & Social