Job Summary:
Front Office Guest Liaison Specialist Role Overview:
We are seeking a highly skilled and professional Front Office Guest Liaison Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service to guests, ensuring a smooth and efficient check-in process, and maintaining the overall appearance of the office.
Key Responsibilities:
* Punctuality is essential in this role, as you will need to attend work on time and maintain a high standard of personal appearance and uniform.
* As a Front Office Guest Liaison Specialist, you will be the first point of contact for guests, so it is essential that you are friendly, patient, and courteous at all times.
* You will be responsible for ensuring that all guests feel welcome during their stay, which includes greeting them upon arrival and checking them out smoothly.
* The office must run smoothly throughout your shift, which means you will need to use initiative and multitasking skills to ensure that everything runs like clockwork.
* Providing excellent customer service is crucial in this role, as you will be dealing with guests from various backgrounds and cultures.
Requirements:
* A minimum of 5 years' previous hotel experience is required for this role, demonstrating your ability to work in a fast-paced environment.
* Proven ability to provide exceptional customer service is essential, as you will be dealing with guests on a daily basis.
* Ability to multitask and work under pressure is critical, as you will be managing multiple tasks simultaneously.
* Good communication and interpersonal skills are necessary for building strong relationships with colleagues and guests.
* Basic knowledge of hotel operations and policies is also required, ensuring you understand the company's standards and procedures.
Benefits:
* Competitive salary and benefits package
* Ongoing training and development opportunities to enhance your skills and knowledge
* A dynamic and supportive working environment that encourages growth and collaboration