Job Title: Service Excellence Manager
Job Summary:
We are seeking a highly motivated and experienced professional to lead our In Room Dining team. As a Service Excellence Manager, you will play a critical role in delivering exceptional service experiences, fostering a positive team culture, and driving business success.
About the Role:
This is an exciting opportunity to join a dynamic and forward-thinking hospitality team as an Assistant Food & Beverage Manager. You will be responsible for developing and implementing strategies to improve service quality, leading a team of professionals, and consistently exceeding guest expectations.
Responsibilities:
1. Develop and implement service excellence initiatives to drive customer satisfaction and loyalty.
2. Lead and motivate a team of food and beverage staff to deliver exceptional service experiences.
3. Foster a positive and inclusive team culture that promotes collaboration, innovation, and continuous improvement.
4. Manage and maintain high standards of cleanliness, presentation, and organization in all areas of responsibility.
5. Ensure accurate ordering, storage, and handling of supplies and inventory.
6. Maintain open communication with colleagues, management, and guests to address concerns and provide feedback.
Requirements:
* Previous experience in a supervisory role within the hospitality industry is essential.
Benefits:
We offer a competitive salary, opportunities for career growth and development, and a comprehensive benefits package.