OverviewDescription Keeper is hiring a driven Systems Support Engineer to join our B2B EMEA support team. Qualified candidates must permanently reside in Ireland. This hybrid position is for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Keeper's cybersecurity software is trusted by millions of people and thousands of organisations worldwide. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.About KeeperKeeper Security is transforming cybersecurity for people and organisations globally. Keeper’s solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. We are trusted by millions of individuals and thousands of organisations and are a leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.The RoleJoin an elite team of highly skilled Systems Support Engineers and Sales Engineers to play a key role in post-sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must be able to communicate technical information to users with varying levels of technical experience.Shift: Wednesday-Sunday, 8:30am-5:00pmResponsibilitiesProvide exceptional customer service while responding to phone, e-mail and online requests for technical supportRepresent the customer to ensure serviceability and product quality issues are tracked, prioritised, resolved, and incorporated into the product release cycleAssist customers in the installation and deployment of Keeper’s software productsTrack and monitor all support cases to ensure timely resolution and follow-upClearly identify, document, and find solutions for customer issues and product problemsEscalate critical customer situations to the appropriate level of management and engineering expertiseCommunicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer baseRequirements5+ years of experience in IT Management and System AdministrationHands-on experience with Mac OS X, Windows & Linux administration and troubleshootingExperience working with Single Sign-On (SSO) environmentsExperience setting up and configuring Active DirectoryAdvanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAPExcellent command of Linux Shell and PowerShellIn-depth knowledge of prem/cloud/hybrid environmentsWorking knowledge of PythonPreferred RequirementsBachelor's Degree or equivalent experienceExperience working with and troubleshooting identity access management solutions, including PAM (privileged access management)Ability to adapt, overcome objections, and learn complex solutionsExcellent time management and communication skillsBenefitsOnsite lunchesPrivate healthcare (no wait period)Pension contribution (no wait period)Sick PayBike-to-Work Scheme (if local)Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Keeper Candidate Privacy NoticeThis notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).Information We CollectData We Collect: Contact details, CV/resume, cover letter, employment history, qualifications, work eligibility, application responses and uploaded documentsInformation We Generate: Interview notes, assessments, communications, scheduling informationInformation From Others: Recruiter/referral information, references (with your consent, before final offer), public professional profiles, background verification (post offer)Voluntary Diversity and Equal Opportunity Information: We may ask you to voluntarily provide diversity information (US). Providing this information is optional. How We Use Your Data: assess your application, manage interviews, consider you for other roles, comply with employment law. Legal Basis includes Legitimate Interests, contractual steps for progressed candidates, and compliance obligations. Who We Share Information With: internal and third parties as needed.Internal: HR, hiring managers, interviewers, IT support for system administration. Note: diversity and equal opportunity data is not shared with hiring managers.Third Parties: Service providers for applicant tracking, recruitment systems, assessment providers, background verification vendors, recruitment agencies, tools to support communication and data storage. Keeper ensures third parties are contractually bound to protect your data.International Transfers: Your data may be accessed globally by Keeper entities for hiring decisions; safeguards are in place under applicable data protection laws.Security: We implement technical and organizational measures to protect your data. Retention: We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: optional retention in talent database, hiring, employee records, and rights management. Your rights include access, correction, deletion, objection, data portability, and lodging a complaint with your data protection authority. If you become an employee, your rights are governed by our Employee Privacy Notice. Automated Decisions: Keeper does not make hiring decisions based solely on automated processing. Contact: Candidates can send privacy questions to privacy@keepersecurity.com.
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