**Head of Operations Role Summary**: We are seeking a dynamic leader to oversee all internal operations for our division, ensuring seamless coordination and exceptional service delivery. The ideal candidate will be responsible for leading and developing teams, leveraging marketing expertise to drive brand development and customer engagement.
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Key Responsibilities
* Oversee all internal operations, ensuring alignment with organizational strategies and targets.
* Develop and implement operational policies and workflows to improve efficiency and quality.
* Lead, coach, and develop regional managers, setting clear KPIs and performance benchmarks.
* Foster a culture of collaboration, accountability, and high performance across teams.
* E nsure the highest standards of customer service are maintained across all touchpoints.
* Build and maintain strong relationships with customers to promote loyalty and satisfaction.
* Drive operational efficiency and align activities with financial targets and KPIs.
* Monitor key metrics, identifying opportunities for growth and areas for improvement.
**Essential Skills & Experience**:
* Significant people management experience, with a demonstrated ability to lead and inspire teams.
* Strong ability to work to targets and manage performance metrics effectively.
* Outstanding communication skills, with the ability to engage stakeholders at all levels.
* Solid commercial awareness and ability to align operational activities with business objectives.
**Desirable Skills & Experience:**
* Previous experience in a healthcare-related environment is highly desirable.
* Familiarity with industry regulations and standards within the healthcare sector.