We are seeking a dynamic and customer-focused Reservations Agent to join our team. The successful candidate will be responsible for processing reservations, cancellations, and modifications in a timely manner.
Key Responsibilities:
* Reservation Processing: Process guest arrivals and departures ensuring all rooms are accurately allocated.
* Cancellation & Modification Management: Manage cancellations, amendments or any changes to existing bookings effectively minimizing financial losses through efficient communication with guests.
* Guest Enquiries: Respond promptly to inquiries from potential guests providing comprehensive information regarding hotel facilities services rates packages amenities special offers promotions etc helping convert them into paying customers of the establishment directly impacting business sales performance.