Role Overview
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Technical Support Specialist
The successful candidate will be responsible for providing technical assistance to customers via various channels.
Key Responsibilities:
* Respond to customer inquiries and resolve technical issues in a timely manner.
* Collaborate with internal teams to ensure seamless service delivery.
* Manage customer relationships and maintain accurate records.
Qualifications and Experience:
* Bachelor's degree in IT, Computer Science, or related field.
* Background in operations or IT administration.
* Proficiency in Microsoft Office and strong organizational skills.
The ideal candidate will possess excellent communication skills, the ability to work independently, and a proven track record in customer support and troubleshooting.
Benefits of this role include opportunities for learning and personal development, as well as a comprehensive benefits package including 24 days annual leave, pension scheme, Employee Assistance Programme, and Life Cover, Active Sports and Social Club, Profit Share.
We offer a dynamic work environment that encourages teamwork and collaboration.