Job Title: Social Service Professional
Key Role Overview:
We are seeking a dedicated and proactive professional to oversee the day-to-day management of a residential facility, ensuring a safe and well-maintained environment for all residents.
Primary Responsibilities:
* Resident Support & Social Services:
o Act as the primary point of contact for residents, providing guidance, support, and referrals to external services.
o Monitor the well-being of residents and address any social, emotional, or practical issues that may arise.
o Liaise with community organizations, support services, and local authorities to ensure residents' needs are met.
o Maintain accurate and confidential records in line with GDPR and safeguarding protocols.
o Support residents during crisis situations, advocating on their behalf where necessary.
* Facility Management:
o Oversee the daily operations of the building, ensuring it is safe, secure, and well-maintained.
o Conduct regular inspections of the premises and coordinate with contractors or service providers for necessary repairs and maintenance.
* Administrative & Compliance Duties:
o Maintain up-to-date documentation, including incident reports, maintenance logs, and resident files.
o Assist with onboarding new residents and support a positive integration process.
o Attend relevant meetings and training sessions as required.
o Ensure all operations comply with relevant legal and organizational standards.
Required Qualifications & Experience:
* Degree in Social Work, Social Care, or a related field (or equivalent experience).
* Previous experience working in residential services, housing support, or community-based roles.
* Strong knowledge of safeguarding, health & safety, and social care best practices.
* Excellent communication, conflict resolution, and organizational skills.
* Ability to manage time and priorities independently in a dynamic environment.
* Comfortable working with diverse populations and in culturally sensitive settings.
This role involves both office-based tasks and hands-on site management. Occasional evening or weekend work may be required. On-call availability may be necessary for emergency support.