Senior IT Analyst
As a Senior IT Analyst, you will play a pivotal role in driving internal technical excellence and delivering exceptional customer experiences.
Key Responsibilities
* Lead and mentor a team providing strategic IT support on various complex issues.
* Maintain organization and accuracy, prioritize tasks effectively to meet business objectives.
* Assist in developing and training team members to achieve professional growth.
* Address user requirements with commercial insight and provide tailored solutions.
* Diagnose and resolve intricate technical problems through expert analysis.
* Stay updated on emerging technologies to ensure innovative service delivery.
Required Skills:
* Minimum 3 years of experience in technical support with leadership expertise.
* Project management skills, including proposal development and execution.
* Strong knowledge of operating systems, networking, and hardware platforms.
* Excellent communication skills, ability to explain technical concepts clearly and concisely.
* Ability to multitask and work under pressure while maintaining professionalism.
* Logical thinking and problem-solving skills with attention to detail.
Experience With:
* Microsoft & Apple Operating Systems
* Kaseya & Datto Solutions
* Office365 & Intune Platforms
* Desktop/mobile device support
* Android and iPhone devices
* Point-of-sale (PoS)/Enterprise PoS Systems
* Industry certifications (e.g., CompTIA A+, Network+) highly valued.
Benefits:
* Generous holiday entitlement
* Mobile phone & laptop provision
* Pension scheme available
* Ongoing training and qualification opportunities
* Access to cutting-edge technology solutions
* Professional development opportunities for career growth
* Dynamic and collaborative work environment