Customer Support with GermanHarmonics Recruitment is hiring for a Customer Support Specialist with fluent German for a 3 -4-month temporary contract. You will work as part of a team based in Limerick. The role offers hybrid working with one day per week onsite and the rest remote. The ideal candidate must provide a professional, friendly and efficient service to customers and Medical Sales teams throughout Europe. Input customer orders to the order-entry system and provide timely and accurate responses to customer queries.Reporting to: Customer Support Team LeaderResponsibilities:Process all transactions accurately through relevant company systems within department guidelines and Quality requirementsProcess all queries within department guidelines through relevant company systemsEnsuring a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possibleLiaise with relevant courier companies and / or relevant internal teams to ensure prompt delivery to all customersManage emergency orders / requests as necessary and communicate to various manufacturing plants, etc. as requiredMaintain and update customer data as requiredProcess customer feedback and product complaints through relevant company systems and within the required timelinesWork with Sales Teams, Remote Inventory Control team and Logistics teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any issues that may occur on route.Take on additional tasks and involvement in the execution of new departmental projects / initiatives as requiredManage key business processes as required, including highlighting required changes, documenting updates and providing associated trainingQualifications:Previous experience in a multi-national customer service environment advantageousFluency in German and EnglishGood written and spoken English language skills for those Representatives for whom English is not the mother languageExcellent telephone manner and interpersonal skillsExcellent data entry skills. Good working knowledge of Microsoft OfficeAttention to detail, accuracy and ability to multitaskAbility to work under pressure and on own initiative with a positive attitude to problem-solving