Job Description:
To take overall responsibility for the Parts business, improve existing customer relations & develop new ones, manage supplier relationships and agreements. To lead the Parts team and ensure excellent customer service and support, and to grow the business in line with our strategic plans.
Key Responsibilities & Duties:
1. Continually review & analyse the Parts business, implementing agreed strategic plans
2. Continually monitor & improve customer service levels being delivered by the Parts team
3. Oversee the management of stock (daily & emergency orders, new and warranty parts returns)
4. Monitor, analyse and report monthly on department performance against budgets and KPIs
5. Compile Parts tender submissions
6. Manage key accounts
7. Business development, including travelling to customers and prospect premises
8. Assist in managing departmental/product promotions & participate in company events
9. Manage supplier relationships, agreements and service levels
10. Prepare annual budgets, managing departmental costs in line with company budgets
11. Collaboration with and support of the other departments within the business
12. Manage performance and work standards of the Parts team, administering corrective action and support as required
13. Comply with and enforce Company Policies and procedures
14. Complete regular Probation Review meetings for new employees and participate in the on-going employee appraisal process
15. Manage day to day HR related processes (e.g. holiday approvals, absences etc.)
16. Maintain high standards of housekeeping, maintaining a safe working environment
17. Organise, manage and attend exhibition's & shows, occasionally may include weekends
18. Identify training & development requirements for members of the Parts team
19. Participate in training and development programmes as required by the Company
20. Undertake any other duties or activities as required
Skills Profile:
21. 5+ years Automotive Spare Parts experience (HGV's/PSV's an advantage) and/or tool/power tool industry also at management level
22. Business development skills and experience growing a business, experience of e-commerce an advantage
23. Technical understanding of commercial vehicles
24. Proven leadership, managerial and people development skills
25. Excellent interpersonal skills
26. Strong business acumen
27. Proven 'customer first' service delivery track record
28. Strong negotiation skills
29. Ability to work accurately and efficiently in a busy working environment
Person Profile:
30. Able to balance being both results and people focused
31. Communicates well, builds excellent relationships
32. Organised. Agrees processes and delivers on time
33. A high level of innovation and problem solving.
34. Must be able to work on own initiative
35. Competent IT skills including Excel (intermediate level or above), MAM experience an advantage
Salary: €60k + D.O.E
Bonus: €6k based on KPI's
Car allowance €12k
Working hours: Mon-Fri 8.30am to 5.30pm
Saturdays: 1 in 3 to be worked 8am-12midday supporting the shop and team
Reporting to: Managing Director
Location: Naas