Service Coordinator Role Overview
We are seeking a skilled Service Coordinator to join our team. The successful candidate will be responsible for scheduling service and maintenance contracts, data entry, and other administrative tasks.
The ideal candidate will have experience working in a HVAC, Refrigeration, Engineering or Construction environment, with strong planning and organizing skills, excellent verbal and written communication skills, and ability to communicate effectively with clients and company personnel.
Key Responsibilities:
* Scheduling of service and maintenance contracts with clients and company service engineers
* Data entry into service scheduler
* Control of timely receipt of service engineers check sheet documentation
* Control of service contract check sheets internally and transfer of check sheets to clients
* Work with the stores department to ensure all service and calibration tools are made available for service engineers
* Maintain holiday tracker for service engineers to ensure resource availability
* Support management in the implementation of software
* Co-ordinate callouts from clients to the main office
* Maintain all service contract calibration schedules
* Report key performance indicators to contract manager
Required Skills and Qualifications:
* Understanding or previous experience working in a HVAC, Refrigeration, Engineering or Construction environment
* Ability to plan out schedules and coordinate with the service engineering team
* Excellent PC skills and experience using similar customer type service IT systems
* Excellent teamwork skills and the ability to communicate effectively, both written and verbal
This role is ideal for someone who enjoys working in a fast-paced environment and has strong organizational skills. If you are interested in this opportunity, please apply.