Technical Support Specialist
This role involves providing high-level technical support across systems, networks, and applications. You will be responsible for managing helpdesk operations, liaising with third parties, supporting insurance policy systems, and contributing to network and software projects, including disaster recovery and security.
Key Responsibilities:
- Provide proactive system monitoring, troubleshooting, and issue resolution
- Manage helpdesk operations and liaise with third parties
- Support insurance policy systems and contribute to network and software projects
Requirements:
- 2-4 years previous experience in a similar role
- BSc in Computing or similar discipline
- Ability to work in a busy and fast-paced environment with multiple high-priority requests
Desirable Skills:
- Technical knowledge of Hyper-V, Microsoft Windows Server, and SQL Server environments
- Windows Operating Systems and Active Directory experience
- Remote Desktop Environment experience
- Office 365 and office packages experience (Word / Excel/ PowerPoint)
- Understanding of network protocols TCP/IP, DNS, IPV4, VPN, FTP etc.
- Previous experience working on Freshdesk or similar helpdesk software
- Experience working with JIRA
About This Role:
This is an exciting opportunity for a motivated and experienced technical professional to join our team as a Technical Support Specialist. As a key member of the team, you will play a critical role in ensuring the smooth operation of our systems and services. If you have a passion for technology and a drive to deliver exceptional results, we encourage you to apply for this role.