Lead Insurance Services Team
This role plays a pivotal part in delivering exceptional, compliant, and customer-focused insurance services across multiple locations. The successful candidate will be responsible for coaching, performance management, regulatory oversight, and continuous improvement to ensure service delivery aligns with Central Bank of Ireland requirements and MCC standards.
Key Responsibilities:
* Lead a multi-site team of Customer Service Advisors and Team Coaches.
* Ensure delivery of regulated insurance services in line with MCC standards and CBI compliance.
* SUPPORT TEAM MEMBERS IN ACHIEVING AND MAINTAINING APA QUALIFICATIONS AND MCC ACCREDITATION.
* MONITOR AND MANAGE PERFORMANCE AGAINST SLAS KPIs QUALITY AND COMPLIANCE METRICS.
* PARTNER WITH SENIOR LEADERSHIP TO EXECUTE BUSINESS STRATEGY CHANGE AND TRANSFORMATION INITIATIVES.
Candidate Requirements:
A minimum 2 years experience working in a regulated general insurance environment is required along with strong communication skills. Proven experience as a team leader or supervisor within the same industry is also essential for success in this role. Strong knowledge of regulations including MCC requirements & CBI regulations alongwith ability to coach & develop teams are must haves alongwith emotional intelligence adaptability resilience commercial awareness customer-first mindset problem-solving decision-making skills ability engage inspire motivate high-performing teams drive business results etc ",