Job Title
We are a leading organisation providing services and support for people with disabilities and their families.
About the Role
* The successful candidate will have responsibility for the daily management of all aspects of operational delivery of residential services.
* You will also be the nominated person in charge and ensure the provision of high quality, responsive and sustainable services in accordance with HIQA regulations and relevant legislation.
The Residential Services Manager is responsible for the leadership of the team and co-ordination/direction of activities within their services. You are in charge of a designated Centre as the appointed person in charge (PIC). Your role includes safeguarding and protection of all residents in the service.
Your Key Responsibilities
1. Ensure that the service delivered meets the identified needs and wishes of the people you support; allowing for active participation and engagement, including management and analysis of complaints.
2. Actively promote a culture of continuous improvement where shared learning opportunities are optimised and national/international best practice is embedded at the earliest opportunity.
3. Lead and direct operational staff to ensure robust people management principles are embedded so as to foster a strong cross-functional team working ethos; identification and development of emerging talent; development of a performance management culture; as well as clear communication of the team's progress in meeting its performance objectives.
4. Ensure quality and safety is at the forefront of service provision and the services delivered adhere to internal and external quality and registration standards.
5. Identify, analyse and manage high-level operational risks within the service to include implementing appropriate mitigating interventions; respecting agreed protocols for incident reporting and management; and addressing all audit/regulatory findings within agreed timelines.
6. To act as a champion of the company's culture and values - focusing on employee wellbeing to bring best solutions for employees to promote a high-performance culture aligned with the company's strategic objectives and to ensure employees' competencies are being developed effectively.
7. Ensure efficient management and administration of all resources i.e. staff, equipment, finance and buildings and maintain the highest standards of safety, hygiene and good housekeeping, in accordance with all elements of Safety, Health, Welfare and Hygiene legislation.