Responsible for: To ensure agreed standards are maintained on a consistent basis with particular attention to maintenance and hygiene in bedrooms, public areas and linen, To ensure rooms are fully checked to company 4* standard prior to returning them to reception Key Duties of the role include: - To Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment and to ensure stocks of bathroom and bedroom items are replenished to correct standards. - To ensure bed linen and towels are changed to the agreed schedule and standard laid down for your hotel. - Ensure accommodation trolley, caddies and storage presses are maintained tidy, cleaned and stocked. - To ensure any guest property left behind is passed to Accommodation Manager for lost property. - To alert the Accommodation Manager to the needs of accommodation staff be it materials or equipment to carry out their job efficiently. - To maximize the use of all resources and ensure the lowest cost levels. - Report any maintenance issues to the supervisor/manager promptly - To liaise with your supervisor regarding room moves, VIP guests, and special needs and act on any information given. - To inform your supervisor of room status on an ongoing basis once rooms have been checked. - To actively participate in any training, meetings and personnel exercises designed to improve standards and performance levels. - To carry out the hotels customer relation policy. - To communicate hotel services to guests. - To receive customer complaints courteously and sympathetically and to report to your manager immediately. - To arrive for duty by rostered times in full clean uniform and wearing name badge at all times. - To ensure the highest standards in personal hygiene and grooming. (please refer to company grooming policy) - Report DND or No Service every day - Keep corridors free from debris at all times - To be responsible for key cards in your possession - To report all accidents to the Manager on Duty - To comply at all times with Fire, Security Health and Safety Procedures Please note that the above job specification is not exhaustive and is subject to change as the business demands.