Join to apply for the Customer Success Manager role at FinancefairJoin to apply for the Customer Success Manager role at FinancefairGet AI-powered advice on this job and more exclusive features.Direct message the job poster from FinancefairHead of Customer Success & Partnerships | ACCA, Chartered AccountantJob Title: Customer Success & Partnership ManagerLocation: Dublin (Hybrid)Employment Type: Full-TimeReporting To: Head of Customer Success & PartnershipsAbout FinancefairFinancefair is redefining scale funding for growth-stage businesses. Through our non-dilutive capital solutions — including Revenue-Based Finance, Lines of Credit, and Embedded Lending — we empower companies to scale on their own terms. We're fast, founder-friendly, and built for modern business needs.We work with ambitious founders, finance leaders, and partners across Ireland, the UK, and beyond. As we scale, we’re building a world-class team that thrives on ownership, innovation, and customer success.About the RoleWe're looking for a Customer Success & Partnership Manager to join our growing team. In this hybrid role, you’ll be responsible for managing customer relationships post-funding, driving engagement, retention, and growth. You’ll also support our partner network — from onboarding to co-marketing and pipeline generation.This is a key hire that bridges customer impact and strategic partnerships, working closely with the Head of CSM & Partnerships to scale our success model.What You’ll DoCustomer SuccessOwn a portfolio of funded customers, leading onboarding, training, and check-insProactively monitor health scores and usage signals to reduce churn and identify growth opportunitiesSupport customer lifecycle initiatives including webinars, workshops, and community-buildingCollaborate with internal teams (credit, marketing, tech) to resolve issues and enhance experiencePartnership ManagementSupport the onboarding and relationship management of financial services partners (VC, PE, EIIS, Venture Debt, Fractional Advisors)Assist in joint go-to-market efforts, co-marketing campaigns, and referral trackingAct as day-to-day liaison for partner questions, updates, and pipeline feedbackHelp maintain CRM and reporting dashboards for partner performanceOperational ExcellenceUse HubSpot and AI tools to streamline workflows and automate commsContribute to the development of our customer portal and partner referral platformHelp track and report KPIs across retention, satisfaction, and partner-sourced pipelineWhat You Bring3+ years of experience in Customer Success, Partnerships, or Account ManagementExperience in fintech, financial services, or scaling B2B businesses preferredStrong relationship management skills — you're proactive, consultative, and a clear communicatorComfortable working across functions and managing multiple prioritiesFamiliarity with HubSpot or similar CRM platforms (bonus: automation or AI-driven tooling)A growth mindset and the ability to thrive in a fast-paced, evolving environmentComfortable with financial assessment.What We OfferGym or health allowancePerformance-based bonus25 days paid annual leaveA front-row seat to the future of growth fundingSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionFinance, Customer Service, and ManagementReferrals increase your chances of interviewing at Financefair by 2xSign in to set job alerts for “Customer Success Manager” roles.Dublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 week agoStrategic Customer Success Manager, High TouchDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 20 hours agoDublin, County Dublin, Ireland 4 weeks agoDublin, County Dublin, Ireland 3 weeks agoDublin, County Dublin, Ireland 2 weeks agoEntry-level Customer Success Manager at Dublin Tech Company (€30-45k base salary + Hybrid)Dublin, County Dublin, Ireland €30,000.00-€45,000.00 3 weeks agoDublin, County Dublin, Ireland 2 months agoCustomer Success Manager - Dublin, IrelandDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 hour agoDublin, County Dublin, Ireland 2 months agoCustomer Success Manager - Spanish speakerDublin, County Dublin, Ireland 1 hour agoDublin, County Dublin, Ireland 2 months agoCustomer Success Manager - Nordics speakerDublin, County Dublin, Ireland 2 weeks agoSecurities Services - Customer Success Manager - Vice PresidentDublin, County Dublin, Ireland 1 week agoCustomer Success Strategy and Operations ManagerDublin, County Dublin, Ireland 1 week agoSenior Customer Success Manager Learning (Greek Speaking)Dublin, County Dublin, Ireland 3 days agoDublin, County Dublin, Ireland 5 days agoDublin, County Dublin, Ireland 2 months agoSenior Customer Success Business PartnerDublin, County Dublin, Ireland 2 weeks agoCustomer Success Manager - Italian and Spanish speakingDublin, County Dublin, Ireland 2 weeks agoCustomer Success Manager, Integration/ Automation Solutions - Arabic SpeakingDublin, County Dublin, Ireland 1 week agoSenior Program Manager, Customer SuccessDublin, County Dublin, Ireland 5 days agoCustomer Success Manager, API/ Integration Solutions - Italian SpeakingDublin, County Dublin, Ireland 2 weeks agoCustomer Success Manager, Dutch SpeakingDublin, County Dublin, Ireland 1 week agoManager - Customer Account Management Team IrelandDublin, County Dublin, Ireland 1 week agoDigital Marketing Strategist, Customer Success Acceleration, gTech AdsDublin, County Dublin, Ireland 1 week agoCustomer Success Manager (German speaking) - DublinDublin, County Dublin, Ireland 6 days agoSenior Customer Success Manager (German Speaker)Dublin, County Dublin, Ireland 4 days agoDublin, County Dublin, Ireland 5 days agoWe’re unlocking community knowledge in a new way. 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