At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers. We now have a fantastic new opportunity for aGuest Relations Executiveto join our team at The Reserve and contribute to the future success of Killashee Hotel. The Reserve: Escape to The Reserve - Where Luxury Meets Exclusivity The Reserve at Killashee is nestled in 4.5 acres of mature gardens, yet just a stone's throw away from the enchanting splendour of Killashee. This ultra luxurious nine bedroom country residence is perfect for guests seeking an elevated experience and offers the utmost privacy, comfort and refinement. Featuring: Nine luxurious double bedrooms with ensuite and beautiful views of the Kildare countryside, Dining room with private bar facilities, Living room with electric fireplace, Meeting room with smart TV, Large patio with BBQ area and outdoor furniture, Wellness area with Gym, Yoga Desk, Treatment Pods, Hot Tub, Sauna and Outdoor Lounge Area Key Requirements for the role: Proven work experience as a Guest Relations Assistant or similar role in 4* or 5* property Full clean Irish driving licence (applicant needs to be over 25 years of age, due to company insurance policy for driving company car) Experience with Hotel Management software (PMS) Proficiency in English Customer service drive with outstanding communication and active listening skills Excellent problem-solving and multitasking skills Ability to work flexible hours Strong sense of responsibility and a professional presentation Main Duties: Provide exceptional guest service experiences for clients throughout their stay in The Reserve and main Hotel. Ensure guests are properly greeted and welcomed upon their arrival Work closely with House Manager on bookings for The Reserve and ensure everything is assigned and prepared as per guest request prior to check-in and arrival date. Coordinate arrival time, luggage collection and storage on the day Coordinate logistic drop off and pick up times from and to the main hotel during guest stay. Promptly address guests requests. Actively listen to guest request on the day and pass any issues if arises to the House Manager Ensure all guests, always receive personalized services. Inform guests of our hotel services, including breakfast and dining options Promote all hotel amenities offered Liaise withHouse Manager, about AccommodationandFood and Beverage offering during guest stayto provide an overall comfortable guest experience Recommend local tourist spots, including places to dine, shop and sight-see Why work with us: At Killashee Hotel we believe that exceptional guest experiences start with an exceptional team. We are proud to foster a supportive, dynamic, and rewarding workplace within the hospitality industry. As a valued member of our team, you will benefit from: Professional Growth & Development Ongoing training and upskilling opportunities to support your career progression. External & Internal programmes provided. Complimentary Leisure Centre Membership Enjoy full access to our leisure facilities to help you stay active and well. Includes access to all offered classes, use of sauna, jacuzzi and swimming pool. Exclusive Employee Rates Discounted stays at FBD Hotels & Resorts perfect for your well-deserved breaks. Five hotels in Ireland and 2 hotels in Spain. Health & Wellbeing Support Access to our Employee Assistance Programme and a range of wellness initiatives to support your overall wellbeing. Insurance Discounts Affinity rates on home, car, and travel insurance through FBD Insurance. Free On-Site Parking Hassle-free and secure parking available for all team members. Meals Provided on Duty Fresh and nutritious meals provided while you work. Facilities for unlimited amount of tea and coffee during the shift hours. Employee Referral Programme Recommend great people and earn rewards through our referral incentive scheme. Team Social Events Regular events that bring our team together to relax and connect outside of work. From summer parties, staff sports days to team building activities, and not forgetting annual Christmas party. Flexible Scheduling Shift patterns designed to support a healthy work-life balance. Positive Team Culture A welcoming, inclusive and diverse environment that values teamwork, respect, and recognition. Fostering positive work culture through living by companies core values. Recognition Programmes Celebrate achievements and milestones through our dedicated team recognition initiatives. Monthly staff recognition celebration alongside our GEM awards, Quarterly Manager awards and other recognition for individual or team milestones. At Killashee we thrive to succeed in all areas of the hotel by incorporating our company values, as a team we think about the guest in everything we do, we treat each other with respect, we work cohesively as one team, we are creative and think outside the box and finally we have a can-do approach and take accountability. Skills: job desired skills