Join to apply for the Customer Success Manager role at SmartlingJoin to apply for the Customer Success Manager role at SmartlingGet AI-powered advice on this job and more exclusive features.Smartling was founded 14 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services empowering teams to collaborate in real-time to create experiences customers love.Smartling is seeking a Customer Success Manager for a remote, work from home position, located anywhere in Ireland. As a Customer Success Manager at Smartling, your goal will be to ensure positive customer health and retention. You will be responsible for ensuring that your customers rapidly adopt and deeply leverage the Smartling solution, and meet their business goals while doing so, from on-boarding and throughout the customer lifecycle. You will partner closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform. We are a fast-moving company looking for energetic candidates to grow and develop alongside us.You WillOn-boarding:Take a leading role in ensuring that customers are successfully onboarded to Smartling in accordance with their success goalsProvide training and education throughout the onboarding process, and work closely with team members to ensure project timelines are metCustomer Communication and Education:Develop communication cadence with your customers on product and industry updates that impact your customers’ global content activities and objectivesAssess customer requirements, resolving problems, anticipating future needs, and generally serving as the customer’s voice within SmartlingOversee the customer’s implementation of localization best practices to ensure you help the customer drive incremental value and return investmentCustomer Retention and Growth:Develop and implement an effective account planning strategy for your book of business to ensure retention, product adoption and growth through collaboration with other team membersEstablish trusted advisor relationships with all major stakeholders within your assigned book of business, such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their Smartling solution to be realizedManage the renewal process for a portion of your book of business, and have a clear focus helping your customer's expand their customer's use cases with SmartlingDemonstrating Value:Lead business review meetings to continuously articulate the value of Smarting and customer’s performance against goals, to encourage adoption and expansion across the customer’s organizationFacilitate business process optimization workshops and enjoy participation in Smartling events for customer marketing activitiesYou HaveMinimum 3 years of experience in a B2B customer success/client services/account management roleDetail-oriented with proven ability to manage multiple customer relationships with many internal and external stakeholders, project manage, set priorities and stay organizedExperience managing contract renewals and up-sellsExperience working in a role that required you to stay calm in the face of technical and/or customer challengesProven ability to network and manage relationships across many different functions within a global customer organizationAn aptitude for digesting and effectively communicating technical concepts across audiences of varying technical abilityBusiness acumen and experience leading and preparing customer presentations/meetings including working with and manipulating data for value driven presentationsA home office setup conducive for working remotely, and ability to work effectively as a remote team member*Preferred but not requiredExperience with translation, localization, and internationalization processesKnowledge of the SaaS business model and experience supporting SaaS solutions for midmarket and enterprise business customersAn understanding of modern software development processes like continuous deliveryYou AreResults-focused. Center on professional and personal growthEnthusiastic. A fun and energetic co-workerA Leader. Proactive and will use excellent judgment when dealing with issuesCustomer-focused. Passionate for client success at all timesDetail-oriented. Supremely well organized with attention to detailA Team Player. Ability to work effectively and cross-functionally within all levels of management, both internally and externallyFreedom - we are remote-firstGrowth - an opportunity to learn and advance your careerWealth - we offer a competitive salaryWellness - company-sponsored Health insurance plan & pension plan with company matchingBalance - flexible PTO + bank holidays; generous parental leaveCulture - an energetic, value-driven, and fun culture and team spiritBonus - employee referral programs and apple equipmentSmartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProject Management, Sales, and Customer ServiceIndustriesSoftware Development and Translation and LocalizationReferrals increase your chances of interviewing at Smartling by 2xSign in to set job alerts for “Customer Success Manager” roles.Skibbereen, County Cork, Ireland 1 month agoCustomer Success Manager (Revolut People)Customer Onboarding and Success Manager (Employer of Record)Dublin, County Dublin, Ireland 3 months agoSenior Customer Success Manager, Mid-Market | EMEADublin, County Dublin, Ireland 4 days agoCustomer Success Manager, Bilingual (Spanish) - EMEADublin, County Dublin, Ireland 2 weeks agoSenior Strategic Services Consultant (EMEA)Senior Customer Success Manager, Mid-Market | EMEABaltimore, County Cork, Ireland 2 weeks agoDublin, County Dublin, Ireland 3 months agoCustomer Success Manager, Bilingual (Italian) - EMEALead Solutions Architect - Customer SuccessIreland $81,000.00-$109,000.00 2 weeks agoRemote Engineering Manager with a Python Data Engineering Background (m/f/d)Remote Engineering Manager with a Python Data Engineering Background (m/f/d)We’re unlocking community knowledge in a new way. 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