We value our talented employees and encourage growth within our organization. We are seeking a highly experienced and motivated Vice President to join the Global Custody team as a Passive Currency Overlay Onboarding and Client Service Manager. This critical role involves overseeing the entire client lifecycle, from initial onboarding to ongoing service management for our Passive Currency Overlay solutions.Key ResponsibilitiesLead Client Onboarding: Manage the end‑to‑end onboarding process for Passive Currency Overlay clients, coordinating with internal teams across EMEA & APAC, and serving as the primary client contact.Manage Client Relationships: Act as the main point of contact for a client portfolio, proactively addressing queries, managing expectations, and conducting regular performance reviews.Drive Operational Efficiency: Collaborate with Operations and Technology to enhance processes, oversee client reporting, and implement best practices for client service.Oversee Technology Implementation & Migration: Partner with FX Product and Technology teams to roll out new systems and manage client migrations to new platforms, minimising disruption.Provide Operational Support: Develop a deep understanding of Passive Currency Overlay operational processes and assist the operations team with daily activities and problem resolution.Support Business Development: Work with Sales & FX Product to present solutions to prospective clients and assist with proposals and due diligence.Ensure Risk and Compliance: Guarantee all client activities adhere to internal policies, regulatory requirements, and industry best practices.Manage and Escalate Risks: Identify and escalte potential risks or compliance concerns promptly.Skills & QualificationsEducational Background: Possess a degree in Business, Finance, or Accounting.Financial Services Expertise: Significant experience in financial services, with a focus on Passive Currency Overlay, foreign exchange, or related investment products, and a strong understanding of financial markets, derivatives, and investment management. Previous managerial experience would be advantageous.Client Relationship Management: Proven experience in institutional client onboarding, client service, or relationship management.Analytical & Problem‑Solving: Demonstrate strong analytical and problem‑solving abilities.Communication & Presentation: Exhibit exceptional written and verbal communication, presentation, and interpersonal skills.Organisational & Prioritisation: Possess excellent organisational skills with meticulous attention to detail, capable of managing multiple client relationships and priorities.Technical Proficiency & Client Focus: Proficient in financial software and Microsoft Office Suite, with a proactive, client‑focused mindset.Project & Operational Understanding: Experience in technology system implementation, client migration projects, project management, and a strong understanding of operational workflows and fund structures.By joining Citi Dublin you will enjoy a competitive base salary (annually reviewed) and a range of benefits that support you and your family. For more information, please see the details above.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please contact Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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