Job Summary
We are seeking a highly skilled Front Desk Service Representative to provide exceptional customer service and manage the front desk operations.
Key Responsibilities:
* Welcome and check-in guests, making a warm and professional first impression, and ensuring a smooth arrival experience.
* Respond promptly and kindly to guest inquiries, requests, and concerns, providing accurate information and resolving issues efficiently.
* Offer information about hotel services, amenities, and local attractions, helping guests make informed decisions.
* Collaborate with other departments to fulfill guest needs and requests, ensuring seamless communication and execution.
* Manage reservations, cancellations, and room assignments, maintaining accurate records and up-to-date information.
* Answer and forward phone calls, responding to voicemails and messages in a timely manner.
* Process payments, handle cash, and maintain a secure and organized front desk area.
* Maintain proficiency in hotel management software for check-ins, check-outs, and guest information, utilizing technology to enhance efficiency and accuracy.
Requirements:
* Superior customer service skills, with a strong focus on empathy, active listening, and problem-solving.
* Attention to detail, with a keen eye for accuracy and precision in all aspects of work.
* Proficiency in computer systems, including hotel management software, and ability to learn new technologies quickly.
* Multitasking abilities, with a high level of flexibility and adaptability in a fast-paced environment.
Benefits:
As a Front Desk Service Representative, you will enjoy a dynamic and supportive work environment, with opportunities for growth and development. You will also have the chance to work with a talented team, making a positive impact on our guests' experiences.