The Metropole Hotel is seeking to recruit an experienced Full-Time Receptionist to join their team. If you have experience in a guest facing roles and love dealing with guests then this is the role for you.
This is an opportunity to join a hotel group where learning and development, internal promotion are key to how we work.
SCOPE OF WORK:
* To receive welcome & register guests
* To ensure an excellent and personalised reception and switchboard service at all times
* To complete accurately all reception documentation
MAIN DUTIES AND RESPONSIBILITIES:
* Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. SOP's
* Ensure all documentation relating to the registration and checking out of guests is as per Trigon Hotel Group standard operating procedures
* Ensure that any reservations are correctly handled in line with rate management and any other selling guidelines
* Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities
* Be thoroughly familiar with all company selling procedures and promotions
* Correctly post all pay-in vouchers from all departments
* Record all cash received
* Ensure the security of all property and cash
* Receive and record guests' valuables for safety deposits and issue receipts
* Be aware of hotel room availability at all times
* Check and ensure the correctness of float
* Wear uniform provided by the company
* Maintain the highest level of personal and work cleanliness and hygiene
* Adhere to the company's Code of Conduct
* Ensure work areas are kept clean, safe and tidy at all times
* Control the security of company's stock and property
* Adhere to all regulations in respect of health and safety, hygiene, guest safety, fire regulations, emergency procedures etc
* Adhere to all regulations in respect of hotel policies and standards, i.e. mandates and food standards
* Carry out any reasonable request made by Management and hotel guests to the best of their ability
* Have a complete understanding of all aspects of computer operation, posting to accounts, daily business control and daily reports analysis
* Carry out the function of Reservations Coordinator if required
* Comply with any reasonable request by the Front Office Manager or Management
* Make themselves available for training and communication meetings for which advance notice will normally be given
The ideal candidate:
* Previous experience in a guest facing role preferably in a hotel
* Good communication and IT skills
* Have a passion for delivering excellent customer service
Benefits
* Competitive rate of pay
* Relocation Assistance
* Access to our Company Pension Scheme
* Death in Service Benefit
* Employee referral bonus
* Friends & Family discounts across our restaurants
* Special rates in our hotel accommodation
* Paid internal and external training days
* Access to Trained Mental Health First Aiders
* Team Member Social & Wellbeing Events
* Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
* Meals on Duty
* Assistance with Leap Cards
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