Hotel Operations Manager
The Hotel Operations Manager is responsible for ensuring the smooth operation of the hotel during their shift.
This includes collaborating with department heads to ensure sufficient staffing levels, maintaining high standards of cleanliness and organization throughout the building, and handling guest complaints in a professional manner.
Additional responsibilities include:
* Collaborating with HODs to optimize staffing levels
* Maintaining signage and displays throughout the building
* Patrolling the building to ensure cleanliness and safety
* Leading the team in emergency scenarios
* Attending daily briefings to discuss business operations and feedback
Key skills required for this role include hospitality management, operational efficiency, customer relations, and Microsoft Word proficiency.
Benefits of working as a Hotel Operations Manager include parking allowance, meal benefits, employee assistance programme, health and wellbeing week, and discounted rates at sister hotels.