Posted: 13 September
Offer description
Claims Handler Role Overview
The Liability Claims Handler position involves handling injury or liability cases utilizing established claims procedures to ensure suitable reserving, achieve fair settlements, and meet business objectives.
* Manage a portfolio of cases to guarantee each case is reserved appropriately in line with the company's case reserving methodology.
* Proactively manage a portfolio of cases to achieve settlement, within designated personal authority level, in line with established standards, procedures, and guidance provided.
* Referring claims falling outside limits of personal authority to others promptly, in line with agreed referral procedures.
* Assessing claims against relevant criteria and experience to identify actual or potential issues and involving others as appropriate to minimize leakage and protect the interests of the business.
* Managing customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction.
* Organizing and using approved internal and/or external suppliers to drive proactive settlement of claims.
* Supporting the development of less experienced colleagues to raise standards and expertise across the team.
* Contributing to the identification of and research into new product and proposition development opportunities to ensure the claims components are feasible and appropriate to the target customer.
* Collaborating with Portfolio and Sales & Marketing colleagues by providing insights for policy wording improvements and supporting client reviews.
* To work always within your individual claims handling license.
* To help achieve departmental performance targets on Direct Settlements, Injuries Board acceptance rates, Compliance Diagnostics.
* To identify and maximize opportunities for the profitable development of the business through involvement in new business pitches.
* To have a full understanding of relevant legislation and market agreements/developments.
* To adhere to Claims Best Practice.
