Be the difference between guests experiencing a good break and a great break at Center Parcs.
The Guest Services team handles check-in for around 4,000 guests twice a week at each Village and is the key point of contact for guest queries, concerns, and issues at any time of day or year. Each Guest Services team is essential in delivering an experience that exceeds guests' expectations, from the moment they arrive until they leave.
GUEST SERVICES ASSISTANT | €14.42 per hour
Please note this is a fixed-term role until 31st December 2025.
The ideal candidate will be self-motivated with exceptional customer service skills. Responsibilities include providing advice, answering queries, resolving problems, handling guest complaints, checking guests in at the Arrivals Lodge, managing enquiries on the Maintenance Helpdesk, booking activities, and reporting faults to relevant departments.
The successful candidate will have excellent verbal and written communication skills and be comfortable dealing with guests both over the phone and face-to-face.
Applicants must be able to reliably commute to Center Parcs Longford Forest, as public transport options are limited. Please review your journey here: Plan Your Journey.
HOURS OF WORK
This is a fixed-term role until 31st December 2025. You will work 90 hours per 4-week period on a flexible schedule, including public holidays and special occasions, with a premium rate for Sunday hours.
About You
Essential requirements:
* Excellent communication skills
* Good computer literacy
* Friendly, genuine, and warm attitude
* Team player
Desirable requirements:
* Previous experience in a similar role or environment
Benefits
Center Parcs offers numerous benefits, including:
* Colleague Bonus Scheme
* Pension with Life Assurance
* Recognition and Reward schemes
* Free leisure facilities
* Discounted breaks and retail discounts
* Perks at Work portal
* Employee Assistance Program
* Career development opportunities
If interested, please apply before the closing date: 15th July 2025. Interviews will be held the week commencing 14th July 2025. Early applications are encouraged as the vacancy may close early once sufficient applications are received.
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