About The Role
Due to expansion we are currently recruiting a Regional Care Co-ordinator.
It is the responsibility of the Coordinator to assist and work closely with the Client Care Managers to monitor and build on areas within the company.
The Regional Care Coordinator will support the Client Care Manager to achieve the aims and objectives of the Company and maintain the level of quality in the service provided to the Service Users in accordance with the Company's Quality Assurance Policy.
To assist the Client Care Manager in liaising with Care Managers, HSE, prospective Service Users, NOK, health professionals and other agencies connected with training and development of the service.
Liaise with Care Assistants on daily queries.
Working Hours: Monday - Friday 8.30am - 5.00pm or 9.00am - 5.30pm
What we offer:
Competitive annual salary
€200 Sign On Bonus
20 days holiday plus bank holidays
Opportunities for continual healthcare training & development
A lucrative refer a friend scheme - €200 per referral*
The Care Co-ordinator is responsible for a variety of activities that can include:
Responsible for the growth hours in your area by managing new packages requests from the HSE and private sector.
Upload carer rosters and client templates - week 1 / week 2
Have complete oversight and accountability of rotas.
Monitor client care calls including missed and late calls.
Complete Timesheets daily
Analyze opportunities for growth and communicate where new staff are required to accommodate business demand, liaise with recruitment.
Work closely with the Client Care Manager in your area
Demonstrate a high level of customer service while answering calls from clients, Client Care Managers and carers
Building effective working relationships with all internal business support functions, including CCM, recruitment, compliance
Building the most effective external customer and stakeholder relationships in the assigned CHO geography to maximise the business
Preparing effective management information to show the efficiency of runs and staff capacity on a weekly basis
Prepare weekly reports for management to outline efficiency and quality
Prepare daily (referrals), monthly, quarterly and annual reports
Demonstrate efficiency and quality of runs and staff capacity
Complete on call log each day of concerns or issues and pass onto relevant on call personnel
Prepare contingency plans, effective management of risk
Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly
Answering incoming calls in a friendly, professional and knowledgeable manner
Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business
The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.
Ideal Candidate:
Effective leadership and management in growing business hours
Efficient use of IT systems
High level of customer service to calmly deescalate complaints and concerns.
Successful relationship building and representing a business externally.
Successful business development.
A sense of commercial acumen and ambition.
Effective risk management.
Energy and resilience.
People management skills
Strong organizational, communication and negotiation skills
Have an open approach to problem solving
Geographical knowledge of Sligo and Roscommon is an advantage
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