Overview
User Experience Researcher (Bangkok-based, Relocation provided)
UX Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings of UX Researchers impact Agoda's business success by informing Product teams regarding design or design process, end user experience, product direction, market strategy or similar.
Responsibilities
* Leads core end-to-end research activities - including driving research objectives, hypotheses, methodology, execution, analysis, and communication
* Demonstrates critical thinking beyond explicit business requests
* Functions independently in all operational research tasks
* Drives cross-discipline/department collaboration via research insights/activities
* Collaborates efficiently with other researchers and other disciplines, with clear commitments in case of shared ownership
* Strong communication skills; tailors communication style for different audiences, concise and open to feedback
Qualifications
* Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field
* 7+ years of relevant experience in consumer-facing business domains
* Comfortable with planning, scoping, conducting, analyzing and communicating research
* Experience with Qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing, etc.)
* Experience with Quantitative research (metrics, survey design, sampling, crosstabs, statistical concepts)
* Experience negotiating and working with external research vendors
* Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data
* Demonstrates critical thinking beyond business requests
* Excellent storytelling and communication, fluent in English with business, design, and engineering audiences
* Enjoys collaborative work in a dynamic, data-driven and creative environment
* Knowledge of or ability to learn key software tools for surveys, diary studies, analysis; awareness of data compliance and ethics
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
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