Car Rental Sales Agent Job Description
About the Role:
* This role is responsible for driving sales of our ancillary products to meet monthly targets using our service-based sales process.
* You will provide superior customer service while identifying and prioritising customer needs, ensuring all customer contact information is up-to-date, drivers' licence details and other documentation is collected to protect company assets.
Your Key Responsibilities:
1. Process customer transactions efficiently to avoid wait times for our clients, preparing fleet orders and communicating with other departments such as garage teams and returns departments to maximise fleet availability for our customers.
2. Complete contract documentation accurately with our customers, informing them of all practical information they will require, such as car fuel type, road toll information, instructions on roadside assistance and vehicle return addresses.
3. Adhere to all company policies, procedures, and safety guidelines, being responsible for your own health and safety and that of other work colleagues.
The Ideal Candidate:
* Must be a self-motivated, target-driven individual with excellent communication skills, both verbal and written, with an enthusiastic personality.
* Previous sales experience working with targets would be advantageous, as well as previous experience in a busy hospitality environment.
* A full driver's licence is preferred, and fluency in English, both written and verbal, is essential; a second language is preferred but not essential.