Our ideal candidate will play a vital role in ensuring our clients and their pets receive exceptional service from the moment they enter our practice. This Front of House Receptionist position is perfect for someone who is warm, welcoming, and highly organized.
Responsibilities:
* Greet all visitors and ensure they feel at ease within our clinic.
* Answer and direct phone calls in a professional manner.
* Schedule appointments with ease, utilizing our digital system to maximize efficiency.
* Efficiently check in patients and prepare them for consultation or treatment.
* Process payments promptly and accurately, maintaining transparency throughout each transaction.
* Maintain accurate records as necessary, adhering to industry standards and regulations.
* Effectively manage the reception area, ensuring it remains tidy and well-organized.
* Assist Vet nurses and Vets as needed, contributing to seamless patient care.
Skills and Qualifications:
* Excellent communication and interpersonal skills.
* Prior experience in a customer-facing role is advantageous.
* Ability to work independently and as part of a team.
* Basic computer literacy and proficiency in software applications.
* Strong organizational and time management skills.
Benefits:
* A supportive and collaborative working environment.
* Ongoing training and development opportunities.
* A competitive salary package.
What We Offer:
* A chance to be part of a dynamic and growing veterinary practice.
* The opportunity to develop your skills and advance your career.
* A positive and inclusive workplace culture.