HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.To learn more about how we can supercharge progress for you, visit Job Title:Desktop Services Specialist (Including Audio/Video Support)Location:Dublin, IrelandJob Type:Full-TimeJob Description:As a Desktop Services Specialist, you will be responsible for delivering end-to-end technical support for computer systems, hardware, software, and Audio/Video (A/V) technologies. This role requires a strong customer-service mindset, technical expertise, and the ability to troubleshoot and resolve issues efficiently across distributed environments.You will support macOS and Windows devices, peripherals, conferencing systems, and collaboration tools. The role also includes diagnosing issues, implementing solutions, and ensuring smooth operation of all end-user technology, including A/V meeting experiences.Key Responsibilities:Providing technical assistance for macOS-based hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users.Provide technical assistance for macOS- and Windows-based hardware and software.Install, configure, and upgrade operating systems, applications, and drivers.Troubleshoot hardware, software, network, and peripheral-related issues.Deploy and manage devices using MDM tools (e.g., JAMF, Intune).Install, configure, and maintain desktops, laptops, mobile devices, and accessories.Respond to support requests through phone, email, ticketing system, or in-person.Document and track issues, resolutions, and recurring trends.Train users on new software, systems, and productivity tools.Maintain accurate asset inventory of hardware and software.Ensure security and privacy compliance across endpoints.Create and maintain user guides, FAQs, and knowledge base articles.Provide hands-on support for conference rooms, meeting spaces, and virtual collaboration tools.Set up, configure, and test A/V equipment including projectors, speakers, microphones, displays, cameras, and control panels.Support platforms such as Microsoft Teams Rooms, Zoom Rooms, Webex, or similar.Troubleshoot live meeting issues such as audio failure, video lag, device pairing, and connectivity problems.Coordinate and support high-priority town halls, leadership broadcasts, and hybrid meetings.Maintain and update A/V hardware inventory and room readiness.Collaborate with vendors for A/V repairs, upgrades, and preventive maintenance.Qualifications:Proven experience as a Desktop Support Specialist or similar role.Strong knowledge of Windows and Mac operating systems.Familiarity with remote desktop applications and help desk software.Solid understanding of A/V hardware components and troubleshooting.Familiarity with conferencing technologies (Teams, Zoom, Webex, etc.Excellent problem-solving and communication skills.Ability to work independently and as part of a team.Strong organizational skills and attention to detail.Relevant certifications (e.g., MCP, ACMT, ITIL, CTS for A/V) are a plus.