JO
Field Service Operations Manager– Ireland
Location:
Co. Kildare
Excellent package includes :
Pension, healthcare, 25% bonus incentive, Car Allowance / Comp Car. New Hire Stock Allowance
Our client, a global leader in semiconductor materials engineering and manufacturing equipment, is seeking a senior leader to manage Field Service Operations at a key customer site in Ireland. Reporting to the European Regional Manager, this role oversees 200+ engineers and multiple managers, driving operational excellence, customer satisfaction, and business growth in a high-impact environment
What You'll Bring
* Extensive experience in Field Service Operations.
* Proven ability to lead large, multi-layered organisations (200+ employees).
* Strong track record in P&L ownership, budgeting, and operational excellence.
* Experience building and sustaining strategic executive-level customer partnerships.
* Demonstrated success driving process improvement and digital transformation.
* Exceptional influencing skills across cross-functional teams and senior stakeholders.
* A clear commitment to fostering a culture of safety, accountability, and inclusion
Role
Lead Site Operations
* Own all operational activities at the Ireland customer site, including people leadership, customer engagement, P&L, and budget management.
Drive Safety & Quality
* Champion a strong culture of safety, quality, and continuous improvement across onboarding, training, and daily operations.
Grow the Business
* Expand market share, support system sales, and implement engagement models to manage the site as one profitable, integrated business unit.
Develop Leadership
* Build an inclusive, high-performing organisation with strong leaders and a robust pipeline of future talent.
Strengthen Customer Partnerships
* Establish transparent, trusted relationships with customer Fab executive leadership.
* Ensure alignment on installs, ramps, and long-term collaboration.
Enable Continuous Improvement
* Drive KPI ownership, leverage analytics tools, and lead digital transformation initiatives aligned with long-term business goals.
Deliver Financial Results
* Achieve revenue growth and margin improvement through strategic planning and disciplined cost optimisation.
Preferred Qualifications
* Bachelor's or Master's degree in Engineering, Business, or related field.
* 7+ years of experience in field service operations.
* Experience in semiconductor industry or similar industry is desirable